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All products are refurbished and have a 90 day warranty from the ship date.


We will gladly take back returns for replacements or credit. Please contact with any problems and for an authorization to return.  We will issue a RMA number; no returns will be honored without a RMA number; RMA’s are valid for 10 Days from the issue date.

All software, SmartNet and licenses are non returnable or refundable.  All sales for these items are final.

We will also accept back unwanted or wrong inventory within 15 calendar days of the original ship date for a 25% restocking fee. Defective or DOA items will be accepted back within 30 calendar days from the original ship date.

All returns must have a return material authorization number (RMA#) or a credit will not be issued.  No writing or marks should be on the original manufacture’s box, including any shipping labels.  All returns must have the original packing material in the original box with the correct serial number, part number, mounting kits and manuals.  Returns should be double boxed to protect the original box.  If any item is missing the RMA is null and void.  Replacements will be shipped out once the defective item has been received in our warehouse. 

Refunds are processed within 10 business days of the item being confirmed defective.

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